Call Center Insight from TUAU’s call center manager, Dan Gendron
Customer feedback received at a call center can run the gamut and at times can be negative, but the message should never be seen as a threat to a business, but an opportunity.
Suzanne Rosko, Mystery Shop Account Manager
There is an awful lot of behind-the-scenes technology that goes into gathering important feedback from a low-tech source – the mystery shopper.
On the ground and in the store, mystery shoppers are the company’s eyes…
3/28/2011
Tell Us About Us acquisition bolsters Market Force’s Customer Intelligence solution suite, creates customer feedback “Center of Excellence”
BOULDER, Colo., March 28, 2011 — Market Force Information, the world’s leading customer intelligence solutions company, has acquired Winnipeg-based Tell Us About Us (TUAU), a leader in customer experience measurement and Canada’s largest customer intelligence solution provider
Things have changed. We (and the world we live in) have evolved. The constant innate drive for better, faster, smarter, and cooler has taken hold in new ways that have eclipsed everything that came before. We are experiencing an unprecedented level of productivity and ingenuity and it’s an exciting time to be in business. Yesterday’s pipe dreams are today’s realities. Our modern world is sleeker, sexier, healthier, and faster. Our choices and access to information have exploded before our eyes. The question is no longer is it possible?
There are a number of updates coming to our reporting platform and services in 2011 that we are very excited about and we wanted to give you a sneak preview.
Have you ever wondered how you can increase your Sales, Profitability, Customer Satisfaction and Loyalty all at the same time?
In just over a month, Tell Us About Us founding partner Scott Griffith, and El Pollo Loco CEO Steve Sather will be presenting at the annual Restaurant Leadership Conference in Scottsdale, AZ.
The dynamic duo will be speaking to the new best practices in customer experience feedback…
Viewing your operations through bifocal lenses.
Lianne Paturel
Director of Client Services
Deploying anonymous shoppers has long been a popular way for retailers to gauge the performance of both their employees and their overall operations but …
Making more with less.
Any business has this issue: how to improve sales while maximizing returns- and the economic climate doesn’t make it any easier. But how are some brands succeeding?
Customer Satisfaction is one side…
There’s only one thing more important than bringing new customers in your door and that’s retaining your current ones…
